Return Policy
At PureNest, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
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The item must be New and slightly used
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The product must be returned in its original packaging
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Proof of purchase (order confirmation or receipt) is required
Items that show signs of use, damage caused by the customer, or missing parts may not qualify for a return.
Non-Returnable Items
The following items cannot be returned:
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Final sale or clearance items
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Gift cards
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Personal care or hygiene-related products (if applicable)
How to Start a Return
To request a return, please contact our support team with your order number and reason for return:
Our team will provide return instructions and the return shipping address.
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
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Original shipping fees (if applicable) are non-refundable.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We will resolve the problem by offering a replacement or refund at no additional cost.
Return Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your return request.
Approved returns will proceed to refund processing according to our Refund Policy.
Contact Us
If you have any questions regarding returns, please contact us:
📧 support@purenest.com
🌐 4208 N 15TH ST TAMPA, FL 33610-6102
PureNest — Simple shopping, worry-free returns.