Shipping Policy

 At Purenest, we believe shopping for home and kitchen essentials should be simple, stress-free, and rewarding. That’s why we proudly offer FREE standard shipping on all orders within the United States — no minimum purchase required.

1. Free Shipping Policy

  • All orders placed through our website qualify for free standard shipping.

  • No hidden fees, no minimum order requirement, and no promotional codes needed.

  • Shipping is always on us, so you can shop with peace of mind.

2. Order Processing

  • Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

  • Once your order is packed and ready to ship, you will receive a confirmation email with your tracking number.

  • During high-volume periods (holidays, promotions, or sales), processing may take slightly longer, but we’ll keep you updated by email.

3. Shipping Methods & Delivery Times

We work with reliable carriers, including USPS, UPS, and FedEx, to deliver your order quickly and safely.

  • Standard Free Shipping (default): 3–7 business days

  • Expedited Shipping: Available at checkout for an additional cost (delivery within 2–4 business days)

  • Priority / Overnight Shipping: Available at checkout for an additional cost (delivery within 1–2 business days)

⚠️ Please note: Delivery estimates are provided by the carrier and may vary due to location, weather conditions, or other unforeseen circumstances.

4. Shipping Coverage

  • We currently ship to all 50 U.S. states.

  • At this time, we do not ship internationally or to U.S. territories (such as Puerto Rico, Guam, or the U.S. Virgin Islands).

5. Tracking Your Order

  • Once shipped, you will receive a tracking number via email so you can follow your package every step of the way.

  • Tracking updates may take up to 24 hours to appear after shipment.

6. Delivery Issues

  • Incorrect Address: Customers are responsible for entering the correct shipping details at checkout. Purenest is not responsible for delays, lost packages, or additional costs caused by incorrect addresses.

  • Unclaimed Packages: If a package is returned to us due to failed delivery attempts or being unclaimed, reshipping fees may apply.

  • Delays: While we always aim to deliver on time, we are not responsible for delays caused by carriers, weather, natural disasters, or events outside our control.

7. Damaged, Defective, or Lost Packages

Your satisfaction is our priority. If you encounter any issues with your order:

  • Damaged Items: Contact us within 7 days of delivery at purenest@gmail.com. with photos of the damaged product and packaging. We will send a replacement or issue a refund.

  • Defective or Incorrect Items: If you receive the wrong item or a defective product, we will cover return shipping and send a replacement at no extra cost.

  • Lost Packages: If your tracking shows “delivered” but you haven’t received your order, please check with your neighbors or local post office. If the package is still missing, contact us and we’ll work with the carrier to resolve the issue.

8. Holiday & Peak Season Shipping

Please note that during holidays and promotional events, shipping carriers may experience higher volumes, which could cause slight delays. We recommend placing orders early to ensure timely delivery.

9. Contact Us

If you have any questions about shipping, delivery times, or order status, our team is here to help:

📩 Email: purenest@gmail.com
🏷️ Brand: PureNest – Kitchen & Home Essentials